Chicago Cops: What is their Communication Intention?

January 2, 2010

I want to be proven wrong about Chicago Cops.  I want to feel they are good people with a tough job who believe in fairness and treating others with respect.  I want to advocate for them and show support as needed.  That makes sense, right?  Ideally, this is a relationship that should be strong.  Unfortunately, [...]

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Brighter and lighter in the New Year

December 28, 2009

As 2009 winds down and the requisite ritual of New Year’s resolutions lies ahead I am reminded of the practice I value most at this time of year.  It is the gesture that requires us to think of what we want to let go of and what we want to bring into the new year. [...]

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Communicate to Make the Holidays more Meaningful

December 15, 2009

I am as guilty as everyone else.  As much as I tell myself I will be conservative this year when it comes to holiday spending – I spend more than I should.  As much as I tell myself to not send cards and save a few trees – I still send them out.  As much [...]

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Things You Need to “No”

December 10, 2009

While filming the movie “Desire Me” with Robert Mitchum, Greer Garson needed 125 takes to properly enunciate the word No. This simple two letter  conundrum has hexed all of us at one time or another, although probably not the same way as Ms. Garson. We invent entire sentences like, “Sure, moving the piano from your [...]

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Communicate with your Customers – Powerfully and Purposefully

December 7, 2009

Bring Customer Service Platitudes to Life with Purposeful Interactions!
If you are ready to go beyond the platitudes — to grow and cultivate customer champions — you need to refresh all those inspiring phrases about the importance of customers.  You need a regular and systematic way to take purposeful action and proactively interact with your customers!
Chances [...]

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